Domestic airlines have been warned over persistent flight delays and failure to provide adequate passenger care, saying sanctions will follow continued violations.
The Director of Public Affairs and Consumer Protection at the Nigerian Civil Aviation Authority (NCAA) Michael Achimugu, gave this warning in a statement posted on X on Tuesday.
The warning followed an enforcement visit by NCAA officials to the Abuja operations of three domestic airlines — Xejet, Rano Air and United Nigeria Airlines on Monday.
Achimugu said the authority observed that many airlines were not providing timely and honest information to passengers during flight delays and were deliberately evading the provision of light refreshments after two hours.
He however described the practice as unacceptable, stressing that airlines must comply with consumer protection provisions, particularly during the peak December travel period when disruptions are common.
“While we understand the unique challenges of December per flight disruptions, airlines must provide the necessary care for passengers at a time like this,” he said.
According to him, the NCAA has issued an ultimatum to airlines, noting that the warning is not limited to the three operators visited.
“We have observed that most airlines do not provide timely, honest information, and that they try to evade the provision of light refreshments two hours into a delay, as stipulated by Part 19 of the NCAA Regulations 2023.